Welcome to the official website of SUITCASE RECORDS PTY LTD! We are committed to providing customers with efficient and reliable shipping services to ensure that the music and related products you order are delivered on time. Please read the following shipping terms carefully to understand our policies.
1. Shipping service scope
SUITCASE RECORDS PTY LTD provides delivery services throughout Australia, including urban, suburban and remote areas. We strive to ensure that every order is delivered promptly and accurately.
2. Shipping partners
We work with the following logistics companies to ensure the safe delivery of your order:
Australia Post: Provides domestic and international delivery services.
TNT Express: Focuses on fast and reliable delivery services.
CouriersPlease: Suitable for small and medium-sized packages.
3. Processing time
All orders will be processed within 2 business days after confirmation. After the order is shipped, you will receive a confirmation email with tracking information.
4. Shipping Options and Estimated Delivery Time
We offer the following shipping options:
Standard Shipping:
Estimated delivery time is 5 business days, depending on the delivery destination.
Expedited Shipping:
Estimated delivery time is 3 business days. This option is suitable for items that need to be delivered quickly.
5. Shipping Calculation
The shipping cost will be calculated based on the weight, volume and destination of the order and will be displayed at checkout.
6. Tracking Information
After shipment, you will receive a confirmation email with your tracking number. You can use this number to track your package in real time on the website of the relevant shipping company.
7. Damaged or Lost Package
If your package is damaged or lost during transportation, please contact our customer service team within 48 hours after receiving the package. We will provide necessary support and assistance.
Thank you for choosing SUITCASE RECORDS PTY LTD! We look forward to bringing you quality music and services.
