Welcome to www.jetsetsynch.com (hereinafter referred to as the “Website”). To help you better understand our products and services, we have listed some frequently asked questions and answers here. If you have any other questions during use, please feel free to contact our customer service team.
1. What is the shopping process?
You can browse the products on this website, select the retractable luggage straps you are interested in, click “Add to Cart”, and then follow the prompts to complete the checkout process. You will need to provide the shipping address and payment information to complete the order.
2. How do I choose the right strap?
Our website provides detailed product descriptions and specifications, and you can choose the right strap according to your needs (such as luggage size and weight requirements). If you need more help, please check the user reviews on the product page or contact customer service for consultation.
3. Can the order be modified or cancelled?
After the order is confirmed, you can request to modify or cancel the order within 72 hours. Please contact the customer service team in time and we will do our best to meet your request. However, once the order is shipped, you will not be able to modify or cancel it.
4. How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link that will allow you to check the status of your package in real time.
5. What are the conditions for returns and exchanges?
If you are not satisfied with your retractable luggage straps, you can return or exchange them within 14 days of receiving the product. The product must be unused and come with the original packaging and proof of purchase. Please refer to the “Return and Exchange Policy” on our website for detailed procedures.
6. How to contact customer service?
You can find customer service contact information through the “Contact Us” page of this website, or send your questions by email, and our customer service team will respond to you within 24 hours.
We are committed to providing you with an excellent shopping experience. If you have any other questions, please feel free to contact us, we are very happy to help you!
