RETURNS OR EXCHANGES
Thank you for choosing www.jetsetsynch.com (hereinafter referred to as the "Website"). To ensure that you have a pleasant shopping experience, we provide you with a clear refund policy. Please read the following refund terms carefully before purchasing.
1. Refund Request
If you are not satisfied with the retractable luggage straps you purchased, you can request a refund within 14 days of receiving the product. Refunds will only be made for unused, undamaged products in their original packaging.
2. Refund Conditions
To be eligible for a refund, you must meet the following conditions:
The product must be unused.
The product should be accompanied by the original packaging, all accessories and invoice or proof of purchase.
Refund requests must be made within 14 days of receiving the product.
3. Refund Process
If you are eligible for a refund, please follow the steps below:
Log in to your account and visit the “Order History” page.
Find the relevant order and click the “Request a Refund” button.
Fill in the refund request form and provide detailed reasons.
Once you have submitted your request, the customer service team will review your request and respond to you within 2 working days.
4. Refund Processing
Once a refund request is approved, we will process the refund based on your original payment method. Refunds are usually processed within 2 business days, but may vary depending on the processing speed of your bank or payment platform.
5. Non-refundable Items
Items that are not refundable are:
Items that have been used or are obviously damaged.
Items that do not come with their original packaging.
Items that have exceeded the refund request period.
6. Contact Us
If you have any questions about our refund policy or need further assistance, please feel free to contact our customer service team. We will be happy to answer your questions!
Thank you for your support and trust in us, and we look forward to providing you with better services and products!
